In a young company, customer conversations live in whoever happened to answer: a personal mailbox, a phone, a chat window. It works until the person is on a flight, and then it does not. iSAP Communicator puts those channels into one shared inbox.
Because it shares the customer record with your ERP and CRM, the person answering sees who they are talking to and what that customer has already bought or asked. That is the difference between a shared mailbox and an actual support desk, and it costs nothing extra when both are set up together.
Bookings sit in the same place. If your business runs on appointments — consultations, viewings, services — the request, the confirmation and the follow-up stay on one thread instead of three systems.
What lands in one place
A shared company inbox, not five personal ones.
Chat
Website and messaging conversations in the same queue.
Bookings
Appointment requests and confirmations on the same thread.
One customer record
Shared with accounting and CRM — no second address book.
Handover
Somebody else can pick up a conversation without a briefing.
Works from day one
Set up during formation, so it is ready when the first enquiry arrives.
Small team, several languages, one inbox
A Dubai team routinely answers in English and Arabic, sometimes more. Keeping those conversations in one queue rather than per-person mailboxes is what makes coverage possible when someone is away.
Working hours in the Gulf overlap only partly with Europe. A shared inbox with a visible queue is how a small team avoids answering the same message twice, or not at all.
It is set up during company formation because that is when your published email addresses are decided. Changing them later means changing every printed and indexed mention.
iSAP Communicator is a group product and shares its customer record with iSAP.ONE.
Questions we get asked
Is this just a shared mailbox?
No. The difference is the customer record: the person answering sees the history, not only the message.
Can we start with only email?
Yes, and add chat or bookings when you need them.
Does it work with the ERP?
It shares the same customer record, which is the reason to set both up together.
How many users does it make sense for?
From two. At one person, your own mailbox is fine.
Decide your customer channels before you print them
Tell us how customers reach you today. We will set up the inbox before your addresses are on a licence, a website and a business card.
Start the conversation